Sew Lucky Embroidery Custom made / handmade Quality patches, appliques, and custom Embroidered
items for every occasion - come browse our shop today!
Frequently Asked Questions (FAQ)
Ordering
Do you embroider patches?
Do you have minimum orders?
What about Out of Stock Items?
What is your policy on RUSH orders?
Can I purchase items without embroidery on them?
I placed an order but have not received it yet. What do I do?
Payment
What payment methods do you accept?
Custom Items
Can you use my logo to create a patch?
How long will it take for you to make custom ordered items?
I have an item that I want one of your designs on - how does that work?
Shipping
What is your Shipping Policy?
Returns / Cancellations
What is your Return Policy?
What is your Cancellation Policy?
Other
I want to place an order but I don't see what I need - what can I do?
PLEASE CHECK YOUR SPELLING! when ordering a custom item please make sure that names, phrases, etc. are spelled correctly. There are so many different ways to spell names, and some people spell words funny to convey a point. We will accept how you spell it EXACTLY as you send it to us, and it will be spelled THAT way on your item.
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Do you embroider patches?
Yes, just let us know what size and what you would like on them.
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Do you have minimums?
Only on custom made patches, otherwise No.
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What about Out of Stock Items?
In the unlikely event that we are out of stock on an item, you will be notified by e-mail if any item you have ordered is not available. Then you will have the option of: Waiting for the item to become available, Requesting a refund, or Requesting a store credit.
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What is your policy on RUSH orders?
Each RUSH order is quoted individually, based on your needs and our adjustments needed to meet them. We do not use a flat rate (which might overcharge you). We look at each situation individually and account for overtime needed, express shipping costs, etc. Let us know your needs, and we'll give you a detailed quote.
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Can I purchase some of your items without embroidery on them?
Yes, let us know which items you would like to order "blank".
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I placed an order but have not received it yet. What do I do?
Please contact us if your order was placed more than 3 weeks ago, all orders are sent with a tracking number within the US.
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What payment methods do you accept?
We accept Visa / MasterCard / Checks / PayPal. We use PayPal as the payment system on our site, which allows you to use their secure server regardless of your pay preference (PayPal, check, credit cards). If you are paying by check, please be advised that the product will ship once the check clears the banking system.
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Can you use my logo to create a patch ?
Yes. As long as there is not to much detail in the logo and you can send the artwork in a high resolution. Art work must be in jpeg or vector format and clean. Please send all art work to Sales@sewluckyembroidery.com and we will get back to you with a price quote.
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How long will it take for you to make custom ordered items?
This really depends on the type of custom order. If it is an item that you will be shipping to us for embroidery it will only take 7 -10 business days from the time we receive it.
Custom order patches take 2-3 weeks for a small number of patches. A large order can take 3-4 weeks depending on the amount of patches in the order.
Custom order bags, baby items, etc. can take up to 2 - 4 weeks.
If you would like to inquire about turn around time on a specific item please contact us and we can give you an estimate.
Times stated above will vary during Holiday's and busy seasons.
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I have an item that I want one of your designs on - how does that work?
Contact us with what you would like done. Once a price is agreed on you can take your items to the post office and mail them to our studio (tell the post office you want to include a return shipping label). BE SURE TO ADD TRACKING / DELIVERY CONFIRMATION
Once we receive your item(s) we will do the embroidery, package them back in the same box they arrived in, add the return label and mail them back. Most items are mailed back approx 3 days after we receive them. If there are a lot of items to be done (like a troop of Girl Scout vests) these may take up to 7 business days.
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What is your Shipping Policy?
Orders typically ship in 3 - 4 weeks depending on the items. If you need an item faster, please contact us to see if it is an item we can expedite.
****If you would like your package insured please let us know before you submit payment and we will add it to your invoice. Once a package is shipped we can not be held responsible for how the postal service handles it.**
International Shipping - International shipments do tend to take a little longer to get to where they are going (depending on the country) and because it is almost impossible to track a package without charging enormousness shipping rates I can not control what happens to international shipments once they leave my hands. I will however provide proof of shipment upon request. ( i.e. post office receipt)
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What about Refunds or Exchanges
I do not offer refunds on my personalized items because they are made especially for you. If there is a problem with the order please let me know and I will do whatever I can to correct the problem. If I made an error and it was my fault I will replace the item at no expense to you. If the error was on your part I will replace at your expense.
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What is your Cancellation Policy?
Once an order is placed with Sew Lucky Embroidery, all cancellations will incur a 20% restocking fee. If the item is already in production at time of cancellation, we can not allow a cancellation or refund as product has been altered or specifically ordered for your project, and typically can not be resold.
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I want to place an order but I dont see what I need - what can I do?
Please contact us for all custom orders: support@sewluckyembroidery.com
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